Our commitment to your privacy and data security
Privacy Policy
At Ruaa Al Farsha, we place the protection of your personal data as our top priority. Here we explain how we collect information, how we protect it, and how we use it to enhance your tourism experience with us.
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Secure data encryption
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2026
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Your Privacy Matters
Privacy Policy
Welcome to Roaa Farsha platform ("The Platform"). We respect your privacy and are committed to protecting your personal data according to the best practices. This policy explains how we collect, use, share, and protect data when using our website, app, or linked services.
1. Definitions
- User/Guest: Any person making a booking, browsing, or sending an inquiry.
- Host Family: The experience provider (Family Manager account).
- Personal Data: Any information that identifies a person directly or indirectly.
2. Data We Collect
We may collect the following types of data:
- Account Data: Name, email, mobile number, encrypted password, language preferences.
- Booking Data: Selected experience, date, number of individuals, booking notes.
- Payment Data: We do not store full card details; processing is handled via WooCommerce and payment gateways.
- Technical Data: IP address, device type, Cookies, and usage logs.
3. How We Use Your Data
We use data for the following purposes:
- Account management and identity verification.
- Completing bookings and sending email confirmations.
- Processing payments and managing host settlements.
- Improving user experience and preventing fraudulent bookings.
- Compliance with applicable legal and regulatory requirements.
4. Data Sharing & Legal Basis
We process data based on contract execution, consent, or legal obligation. We share limited data with third parties when necessary:
- Payment gateways to process financial transactions.
- Email services for notifications and confirmations.
- Official authorities when there is a legal obligation or court order.
Important Note: We share only necessary booking data (such as name and guest count) with the Host Family to execute the experience successfully.
5. Data Protection & Cookies
We use Cookies to improve performance. We also apply strict security measures such as:
- Data encryption during transit via HTTPS.
- Limiting access permissions within the control panel.
- Monitoring abnormal activities and regular backups.
6. User Rights & Retention
We retain data as long as necessary for the service or legal compliance. Users have the right to request data deletion in specific cases that do not conflict with our financial records.